The International Underwriting Association has called for a market-wide protocol to improve the handling of cyber business interruption claims, arguing that greater coordination could reduce delays and improve efficiency. Its latest paper Split Market Reviews in Cyber BI Towers: Why It’s Time for a Rethink proposes a framework covering fee-sharing arrangements and information flows between insurers.

Courts, regulators and employment tribunals increasingly treat off-channel comms as evidence. "What feels informal in the moment can quickly take on real weight once it is written down, shared or taken out of context," Hiscox warns.

The Chartered Insurance Institute has called for greater public reporting of non-financial misconduct complaints, processes and outcomes across financial services, arguing that transparency could strengthen accountability and help drive cultural change. The professional body says regulation and guidance alone are unlikely to address harassment and bullying.

Liberty has launched an insurance offering for medium-sized retail businesses in the UK and Ireland. The offering provides tailored insurance programmes for retail businesses, alongside access to underwriting, claims and risk engineering teams. Insureds will also receive risk management insights focused on issues specific to the retail sector.

A landmark High Court ruling has redrawn the lines between lawful recruitment and unlawful poaching across the insurance, financial services and professional services sectors, according to employment and partnership law specialist Fox and Partners. The case arose from Willis Re's recruitment of 22 employees from rival broker Guy Carpenter as part of its return to the reinsurance market.

Zurich Insurance Group has expanded its Data Center Project Guard insurance offering into Brazil, Germany, Italy, the Nordics and Spain, with further international expansion planned throughout the remainder of 2026.