Sedgwick’s claims fraud strategy saves clients over £1m

Efforts tied to Sedgwick’s international claims fraud strategy saved £1.23m for clients in 2022, the firm has said.

Over the past three years, Sedgwick has witnessed a growing appetite in other territories such as France, Ireland and the Netherlands to mitigate the threat of fraud, with an emphasis on strengthening capabilities with cross-border activity across all product lines.

“Countries are at different stages of their claims fraud journeys; some are in their infancy, while others are more advanced,” said Steve Crystal, international head of claims fraud for Sedgwick. “Notwithstanding the challenges of differing legislation, regulation, compliance, culture and market approach, there’s one common denominator: no matter the location or language, claims fraud is unwelcome news.

“The majority of claims are completely valid, but we must not underestimate the resolve and determination of fraudsters who are looking to beat the system. Our experts are highly trained in quickly identifying and handling suspicious claims. To bolster their efforts, Sedgwick continues to invest in technology and advanced programmes to assist them. Our approach is geared to tackling those who seek to find ways to bypass detection measures, with our experts interpreting what the analytics are telling us.”

Based on 2022 data, Sedgwick’s fraud experts anticipate that against a backdrop of uncertainty, false and suspicious claims activity will continue to rise.

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