Green parts boost claims efficiency for Allianz

Allianz Commercial has refreshed its fleet policies to prescribe the fitting of green parts and encourage the use of approved repairers. Amid double-digit claims inflation, these new terms aim at delivering swifter sustainable repairs for customers.

The refreshed fleet policies will provide an incentive to customers that use Allianz’s Approved Repairer Network in the form of an excess reduction.

Under new wordings effective 1st March, green parts will be fitted for non-safety-critical repairs where an appropriate part is available. Previously, explicit permission had to be sought for each repair, so the new rule will help speed up the claim process.

Head of claims customer delivery Eibhlin Swan said: “The costs of motor claims have been rocketing in the market and we want to support our customers to keep their claims costs under control. For us, the solution is to work closely with our repairers. The incentive and the warranty we provide for ARN repairs show the trust we place in our partners’ skills.”

Head of commercial motor Gerry Ross added: “Using more green parts in the repair process is the right thing to do. It’s good for our customers as it will reduce their claims costs and repair times. It’s also good for the environment as it reduces waste and carbon emissions.”

Image courtesy Allianz

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