Business continuity, resilience and disaster recovery specialist, Databarracks, has launched a new business continuity incident response service, aimed at guiding customers through the non-IT aspects of incident response.

James Watts, managing director said: “Good recovery isn’t just about how well threats are contained and systems restored. Your overall incident response must show the outside world you are dealing with a difficult situation, but in control.

“We help our customers deal with the most severe IT disruptions. We are now extending our support to include business continuity incident response, at no additional cost for our backup and disaster recovery services.”

Customers can now choose to use their resource allocation from the Databarracks Business Resilience Services team to chair their Crisis Management Team, brief executives, or to provide advice and recommendations.

“When IT incidents occur, there is an enormous pressure and expectation on the team to remediate and recover, but also to contribute to the wider business response,” Watts added. “Most organisations don’t deal with crises every day so having an impartial expert on-hand to help steer the response alleviates an enormous amount of stress, in a very difficult time.

“Technology is so fundamental to operations that major incidents require a response from all areas of the organisation. From the executive team to operations and the supply chain, they demand a holistic response. We are making our experts available to help coordinate and organise that response.”

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