Europ Assistance rolls out AI in claims management

Europ Assistance has deployed machine-learning to automate customer claims analysis.

Within Europ Assistance’s eClaims portal, the Travel intelligent Document System will provide instant feedback to customers, and ultimately reducing the time between claims filing and resolution.

CEO of Europ Assistance, Antoine Parisi said: “The use of this innovative technology will improve our customers’ experience. We pride ourselves in being easy to work with and TiDS really helps us explain what we mean by that.”

The technology will be rolled out across claims functions in Spain, France, the UK, Italy, Belgium, the Netherlands, Germany, Denmark, Russia, Finland, Portugal, Sweden, Norway, and Greece; with plans to extend it across other countries later.

    Share Story:

YOU MIGHT ALSO LIKE


The Future of Risk & Resilience with AI & Data
CLDigital's Co-Founder, Tejas Katwala, joins CIR Magazine to discuss how CLDigital is transforming enterprise risk and resilience. By integrating business processes, AI and data-centric strategies, organisations can move beyond compliance to proactive risk management – simplifying operations, strengthening resilience, and driving business performance. Listen now to explore the future of intelligent risk management.

Investec is disrupting premium finance – Podcast
Investec made waves in entering the premium finance market, where listening and evolving in response to brokers made a real difference.

Advertisement