Europ Assistance has deployed machine-learning to automate customer claims analysis.

Within Europ Assistance’s eClaims portal, the Travel intelligent Document System will provide instant feedback to customers, and ultimately reducing the time between claims filing and resolution.

CEO of Europ Assistance, Antoine Parisi said: “The use of this innovative technology will improve our customers’ experience. We pride ourselves in being easy to work with and TiDS really helps us explain what we mean by that.”

The technology will be rolled out across claims functions in Spain, France, the UK, Italy, Belgium, the Netherlands, Germany, Denmark, Russia, Finland, Portugal, Sweden, Norway, and Greece; with plans to extend it across other countries later.

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