Aon has launched a new integrated claims platform which it says will bring together advanced analytics, automation, globally consistent claims management and specialist expertise.

Aon Claims Copilot has been designed to support each stage of the claim’s lifecycle – from the occurrence of a claim to advocacy and negotiation and resolution with advanced analytics, with additional AI-driven capabilities to come in the first half of 2026.

Joe Peiser, CEO of commercial risk at Aon, said: “Aon Claims Copilot represents an exciting step forward in Aon’s commitment to deliver better information, advice and solutions to clients through technology. It empowers our professionals to turn insight into action, helping clients achieve faster claims resolution, maximise recoveries and make better informed risk and coverage decisions.”

The platform features real-time dashboards and analytics intended to provide visibility into claims trends, portfolio performance and peer benchmarking. It also allows clients track claims progress and status through a dedicated portal. It will launch in Germany first, then expand to North America, Asia Pacific and EMEA in 2026 with full global implementation by the end of 2027.

Mona Barnes, global chief claims officer for commercial risk at Aon, added: “Expert advocacy combined with AI-driven analytics will give our clients superior visibility and control over their claims. Aon Claims Copilot empowers our teams, amplifying their expertise and maximizing claim payouts for our clients. It also creates a powerful feedback loop with our brokers, ensuring we place business with market partners that consistently deliver the best results.”

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