Aon has digitised and automated its reinsurance claims process using the Appian platform.
Aon Reinsurance Solutions’ five-year long operational transformation programme encompassed adjustments to the daily roles and responsibilities for staff worldwide, as well as the introduction of new business processes and corresponding changes to critical business applications.

“We were facing a complex business problem and wanted to change our operating model by centralising more transaction processes. However, traditional development methods lacked the capacity and time required for this transformation,” said Bob Olson, chief information officer, Reinsurance Solutions, Aon. “Appian not only enabled fast and efficient low-code development, but has helped us to reimagine our processes entirely through automation."

By automating workflows the Appian platform is designed to help Aon effectively measure and monitor process performance and drive improvement. The tool’s prebuilt plug-ins and API framework also helps combines vast amounts of previously siloed data, accelerating the creation of new claims workflows across the enterprise.

“Aon has achieved operational efficiency through well-designed and automated business processes,” added Pavel Zamudio Ramirez, chief customer officer, Appian. “Appian's customer success team collaborated with Aon to rapidly deploy business capabilities, enabling Aon to efficiently innovate on the front end using the latest web and mobile interfaces while leveraging powerful capabilities on the back end through API integration.”

Share Story: