F24 in TUI Group win

TUI Group is rolling out F24’s CIM solution as its core global system for incident and crisis management.

The solution replaces multiple existing platforms and will support the group in its comprehensive global crisis management from incident monitoring, to communicating, logging of information and key decisions, situational reporting as well as overall management of incidents.

The implementation of the F24 solution CIM enables TUI to consolidate its incident and crisis management within the different business segments - Tour Operating, Airline, Cruise, Hotels and Resorts and TUI Musement, streamlining and easing collaboration amongst them.

It is also crucial for TUI that the solution allows for segregation per market and business units for its day to day incident and crisis management, as well as a unified platform for multiple teams to collaborate and engage with a group response to an incident or crisis situation globally.

Benjamin Jansen, vice-president, sales ENS/CM at F24, commented: “A specialist dedicated solution for crisis management is becoming increasingly important for large companies operating on a global scale, such as the TUI Group. Incidents and crises are complex enough by nature, the simplicity of a software solution to manage a crisis is therefore crucially important. With their decision to use one core system, TUI Group is now profiting immensely due to a more streamlined digital crisis management for their global business.”

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