Zurich Insurance has partnered with Celonis to accelerate the group’s digitalisation programme across customer onboarding, customer service, collection management, financial reporting and procurement efficiency.

Ericson Chan, group chief information and digital officer at Zurich, said: “We are transforming our business to ensure we meet our customer’s needs now and in the future. Improving and simplifying our core processes is critical in this journey. As such, gathering every detail around our business processes with the help of the Celonis EMS gives us greater insights and allows us to further enhance the customer experience.”

“We’re excited to be supporting Zurich achieve its goals within its transformation journey and customer-centric focus, and intend to make Zurich a lighthouse Celonis EMS client,” added Bastian Nominacher, Celonis CEO. “We’re thrilled to collaborate with Zurich to help shape the future of customer experience and their overall digital transformation journey. Processes are at the heart of every business. Reducing complexity and agility within processes are what drives real business transformation. We look forward to continuing to innovate with Zurich."

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