90pc of insurance professionals see no return to pre-pandemic ways of working

Just over 10% of insurance professionals and financial advisers expect to return to pre-pandemic ways of working after Covid-19 restrictions are lifted. This is according to a poll conducted amongst Chartered Insurance Institute and Personal Finance Society members.

Less than a fifth of the 116 insurance professionals and financial advisers surveyed in May plan to work entirely remotely after all restrictions are lifted. Seven in 10 expect a mix of working from home and in an office environment.

Keith Richards, managing director of engagement for the Chartered Insurance Institute, said: “Members of the insurance and personal finance profession have shown themselves capable of responding to a crisis which have seen the majority successfully working from home to ensure key services and support for consumers and customers is maintained.

“The new way of working for the insurance and personal finance profession created by the coronavirus pandemic since March has shown what can be achieved when the focus is on the outcomes achieved rather than the hours someone sits in an office at a desk.

“I believe we will see a lot of employers embrace more flexibility around working from home in the future. A key conversation for senior managers at insurance and financial advice firms will be what works best to deliver the most suitable cover and financial planning for the public once government guidance to slow the spread of the coronavirus changes.”

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