2016 E&MN Software Report
| Click to compare selected entries | Everbridge Platform | Advantage | Alert Cascade | Crises Control | e.Notify | EmergencyCall | FACT24 | Flare | HipLink Software | Public Safety solution | Send Word Now | Send Word Now and SWN Direct | X-on Alert 4 | xMatters |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Key functions | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| Incident standard operating process control | - | - | - | |||||||||||
| Document storage - proprietary | - | - | - | - | - | |||||||||
| Document storage - through third party | - | - | - | - | - | - | - | - | - | |||||
| Document plan management - proprietary | - | - | - | - | - | - | - | |||||||
| Document plan management - through third party | - | - | - | - | - | - | - | |||||||
| Location based services | - | - | ||||||||||||
| Customisable user filters | - | - | - | |||||||||||
| Customisable mapping | - | - | - | - | ||||||||||
| Customisable per user dashboard views with widget options | - | - | - | - | - | - | ||||||||
| Link external feed (eg. RSS) to dashboard and/or devices | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| Permissionable templated forms for data capture and send | - | - | - | |||||||||||
| IVR | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| Crisis lines | - | - | - | - | - | - | ||||||||
| Two-way crisis lines | - | - | - | - | - | - | ||||||||
| Conference call | - | - | - | - | ||||||||||
| Add additional people during call | - | - | - | - | ||||||||||
| Auto SMS/email with dial-in for missed recipients | - | - | - | |||||||||||
| Bridging to third party conference call | - | - | - | - | - | - | ||||||||
| Communication | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| SMS | ||||||||||||||
| Text to speech | - | |||||||||||||
| Live voice broadcast | - | - | - | |||||||||||
| Plain text email | - | |||||||||||||
| HTML email | - | - | ||||||||||||
| Email with attachments | - | - | - | |||||||||||
| Desktop alerts | - | - | ||||||||||||
| Radio pager | - | - | - | |||||||||||
| Fax | - | - | - | - | ||||||||||
| Social media | - | - | - | - | ||||||||||
| Broadcast | - | - | - | - | ||||||||||
| Sequencing | - | - | ||||||||||||
| Escalation | - | - | ||||||||||||
| Customisable content according to medium (ie. SMS/email) | - | - | ||||||||||||
| One click message templates | - | - | ||||||||||||
| Smart insert of data in message fields based on form selections | - | - | - | |||||||||||
| Scenario based messaging template | - | |||||||||||||
| Checklist-based message templates | - | - | - | |||||||||||
| Audit & Reporting | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| Real time message audit | ||||||||||||||
| Field validation | - | - | ||||||||||||
| On line performance and data reports | ||||||||||||||
| Exportable PDF reports | - | |||||||||||||
| Graphical statistics | - | - | ||||||||||||
| Downloadable monthly management reports | - | |||||||||||||
| Customisable reporting and views | - | |||||||||||||
| Text based templates | - | - | - | |||||||||||
| Voice based templates | - | - | - | - | - | |||||||||
| Responses | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| One-way | - | |||||||||||||
| Two-way | - | |||||||||||||
| Polling | - | - | - | - | - | |||||||||
| Free text content response | - | - | - | |||||||||||
| Unlimited customisable responses | - | - | - | - | ||||||||||
| Response wording different per medium i.e. SMS, email | - | - | - | - | - | |||||||||
| Reply via hyperlink on email | - | - | - | |||||||||||
| Technical, security, support | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 24/7 helpdesk | - | |||||||||||||
| Multilingual capabilities | - | - | ||||||||||||
| Selection of global time zones per user | - | - | - | |||||||||||
| Customisable languages | - | - | - | |||||||||||
| IP ownership - company owned | - | - | ||||||||||||
| Shared communication capacity | - | - | ||||||||||||
| Customer dedicated capacity | - | - | - | - | ||||||||||
| Interface with third party products | - | |||||||||||||
| Integrate message sending through third party | - | - | - | - | ||||||||||
| Integrate contact data updates through third party systems | - | - | ||||||||||||
| Administration access rights limited by user profile | - | - | ||||||||||||
| Restriction of products by administration rights | - | - | ||||||||||||
| Delivery by SaaS | - | - | - | |||||||||||
| Delivery by software installation | - | - | - | - | - | - | - | - | - | |||||
| System accessible through smartphone | - | - | ||||||||||||
| Native smartphone application | - | - | - | - | ||||||||||
| Multiple geographically disparate datacentres | - | - | ||||||||||||
| Integration for data load | - | - | - | |||||||||||
| Mobile Functionality | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| Accessibility through mobile web browsing | - | - | ||||||||||||
| Accessibility through mobile application | - | - | - | |||||||||||
| Mobile iOS app | - | - | - | - | ||||||||||
| Mobile Blackberry app | - | - | - | - | - | - | ||||||||
| Mobile Android app | - | - | - | - | ||||||||||
| Send messages through app | - | - | - | - | ||||||||||
| Review delivery reports through app | - | - | - | - | ||||||||||
| Respondee list access via app | - | - | - | - | ||||||||||
| Access templates via app | - | - | - | - | ||||||||||
| Free type message through app | - | - | - | - | ||||||||||
| Create ad hoc groups via app | - | - | - | - | - | - | ||||||||
| Access contact details and user list via app | - | - | - | - | ||||||||||
| Store and use plans | - | - | - | - | - | |||||||||
| Real-time team mapping capability | - | - | - | - | - | |||||||||
| Task allocation and management | - | - | - | - | - | |||||||||
| App based push messaging | - | - | - | - | ||||||||||
| Initiate conference bridging via app | - | - | - | - | ||||||||||
| Reply with attachment from app | - | - | - | - | - | - | - | |||||||
| Mobile SAML for SSO | - | - | - | - | - | - | - | |||||||
| Unified app for sending and receiving | - | - | - | - | - |