Health insurer Vitality has revealed the results of a pilot that looked to improve the mental health of its members with conversational AI care through the Wysa app.

After using the app, members demonstrated a "clinically significant reduction [of 40%] in symptoms of anxiety and depression". The insurer now plans to increase access to the toll to the wider Vitality member population for both prevention and early intervention in mental health.

“The impact of digital self-help for members we identified as moderate or high need is significant," said Dr Katie Tryon, director of health strategy at Vitality. "The results demonstrate the potential as a preventive tool as well as providing on-demand support for those who need it. We look forward to continuing to work with Wysa to extend access to more Vitality members.”

Vitality is investigating the potential benefits in offering Wysa as an early intervention solution to more Vitality members. The study has shown that by accessing Wysa, Vitality members could see significant improvement in symptoms of depression and anxiety.

Wysa founder, Ramakant Vempati, said: “We are delighted with the results of the Vitality pilot. The improvements in scores are extremely positive and show that Wysa helps at clinically significant levels for those suffering moderate to severe symptoms. This is further evidence that Wysa genuinely helps people on a large scale. We believe that prevention and self-help is key to preventing symptoms from worsening, so we are very much in support of Vitality’s plans to offer Wysa to all members, regardless of need.”

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