Marsh has announced the launch of its Cyber Incident Management service.

CIM is designed to help clients headquartered in the UK and Continental Europe prepare for, respond to and recover from cyber incidents, as well as increase their cyber resilience.

First launched in the US in 2021, Marsh’s CIM service combines pre-incident preparation, holistic guidance and best practice advice during an incident, with in-house cyber insurance claims expertise.

As well as its own dedicated resources, Marsh has created a vendor network of independent specialists – including IT forensic, legal counsel, cyber extortion specialists, data recovery and crisis communications – to support clients in the event of an incident.

“Given that ransomware events surged by 148% in 2021, it is not surprising that many executives feel overwhelmed and lack confidence in their organisation’s cyber resilience,” said Helen Nuttall, head of cyber incident management, UK, Marsh. “Through CIM’s strong focus on cyber incident preparation, clients will be able to deal with a crisis in an efficient and effective way and thereby mitigate its impact and expedite recovery.”

Florian Saettler, head of cyber incident management, Continental Europe, Marsh, added: “Successful cyber resilience requires a fully integrated approach to managing cyber events, reflecting the unique risk profile of an organisation. Marsh’s CIM service brings together the multiple workstreams that are required to respond to cyber events and limit the financial and reputational impact should an incident occur.”

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