QuestGates launches cyber response line

Loss adjuster QuestGates has launched a new cyber incident response line, with support from new partner CyberClan.

“Time is of the essence in any cyber incident. Early notification of a suspected attack allows our expert team to offer an immediate incident response and remediation service, which can reduce downtime and minimise the impact of the event on the victim whether they’re a private individual, an SME or global corporate entity,” says Will Gow, head of cyber and financial lines at QuestGates. “Adding CyberClan to our panel of specialist partners working alongside our in-house team will help us deliver that immediate service and takes our incident response and tech capabilities to the next-level.”

Glen Donaldson, director of specialist services at QuestGates, added: “We are making a significant investment in unburdening what can often seem as a disjointed, cumbersome and scary process when dealing with cyber claims. Our expanded panel of expert partners complements our established in-house expertise and further leverages our position in offering a truly global incident response and IT remediation service as the UK and Ireland partner of the vrs Adjusters organisation. We manage the whole claims process end-to-end, or can support insurers’ existing experts to make the claims process more seamless.”

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