Everbridge has won a contract to provide the multi-agency notification process for major incidents and emergencies for the Thames Valley Local Resilience Forum.

The Local Resilience Forum covers an area of the 2,200 square miles of Berkshire, Buckinghamshire, Oxfordshire and Milton Keynes. Part of the TVLRF’s responsibility is to share important information and manage a joint response with its partner agencies.

TVLRF partnership manager, Ben Axelsen said that as a publicly funded service, the resilience forum has a focus on optimising processes and efficiency.

“We previously used a manual system to invoke a response to a major incident, using basic call sheets to contact the partner agencies. We also relied heavily on email which was not effective if there was an urgent need to notify key personnel out of normal business hours, especially during the night, or if they were on leave," he explained. "Needless to say, it was slow, inefficient and liable to error. Whilst this has not impacted on our ability to respond to a major incident to date, the risk was something we needed to mitigate against.”

The TVLRF was established in 2004 by the Civil Contingencies Act to provide means for those involved in emergency preparedness (including local authorities, emergency services, health and environment agencies) to work together to prepare and respond at a local level.

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