Xchanging has announced that Write-Back, the message-based technology that allows the IT systems of London Market insurers to interact fully with the market’s central claims systems, ECF2, has gone live.

Write-Back was the result of market collaboration over a period of eighteen months between Xchanging, four software providers and eight Lloyd’s and London market carriers.

John Niblett, CIO, Xchanging, said: “Working in partnership with Lee Elliston (LMA Senior Executive & ECFUG chairman), the market and the AAC has been very challenging but also very enjoyable, allowing Xchanging to deliver new technology, which is an enabler to improve and enhance claims handling and data processing for London.

“The Write-Back implementation involved making technical changes to Xchanging and market systems; this could not have happened without incredible market teamwork and comradeship from all parties. This project demonstrates a substantial leap forward in modernisation for the claims market. I am proud of the part Xchanging played working with a new, much wider, delivery team. The end result was we all delivered a huge change project that will offer carriers benefits and efficiencies from day one, of which many can be used to enhance client service.”

The eight carriers implementing as early adopters are: Ark, Berkley Offshore, Brit, Faraday, Liberty, Mitsui, Endurance and Talbot. The software providers delivering Write-Back functionality for these carriers are: Charles Taylor, DOCOsoft, Fineos and Sequel.

Lee Elliston, the LMA’s senior executive, claims, said: “It’s hard to overstate the importance of this. Write-Back represents the biggest technological change for claims since ECF was launched in 2006. We have been delighted with the new technology and solution that has been developed by Xchanging and the carriers’ Software Providers, and look forward to its widespread adoption within the market.”

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