Aon has entered into a strategic alliance with global insurtech firm Claim Central to digitise claims management for P/C insurers. Claim Central’s technology digitises the entire property claims process, featuring live video streaming, aerial imagery, real-time chat, customer sentiment measures and digital payments.

The company is also opening an Innovation Centre in Florida to run its single platform claims solution, and will include modernised workflows with desk examiners, field adjusters, and a connection to a credentialed contractor repair network to support loss mitigation and faster property repairs.

“Aon is committed to helping clients navigate the insurtech ecosystem and adopt new technologies that advance their strategic initiatives,” said Andy Marcell, CEO of Aon’s Reinsurance Solutions business. “Claim Central is [using] technology to make a meaningful impact in the area of claims management, and this is increasingly important for our re/insurer clients as they manage volatility following another active year for global natural disasters.”

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