First Central Group has rolled out Blue Prism’s cloud platform to help the insurer automate fraud checks on new policy applications and automate high-volume renewal processes.
By automating fraud checks on new policy applications within the first 24 hours, First Central has been able to increase the volume of new policies it can check by a factor of ten.
Over the last seven months, the new automated processes have scaled from just a few verification rules to more than 20 helping the insurer to protect itself against upwards of £25m of potential losses due to fraudulent claims annually.
“We are building an entirely new technical competency into our business so that it becomes part of our DNA,” said CIO of First Central Group, John Davison. “This not only changes operational execution but importantly changes management mindset about the art of the possible and strategic decision making.”
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