With less than four months until Singapore’s revised Work Injury Compensation Act comes into effect, Charles Taylor Claims Services has today announced the availability of a bespoke workers' comp claims solution.

Claims is one of the key changes to come along with the new WICA, under which their processing will have to be carried out entirely by insurers, without the involvement of the Singapore’s Ministry of Manpower under the current rules.

Led by Jane Hegeler, the new claims service incorporates specialist claims handling, validation, and proactive medical case management for specialised workers’ comp claims. Turnaround for a legitimate claim, it says, will be reduced from 21 days to 48 hours.

“As law and regulations change, the process tends to become more onerous, and we understand that it is more challenging for insurers and brokers to manage their claims in-house. However, this change is in line with Singapore’s wider goal to become a global leader in workplace safety, and we are fully supportive of it," she said.

“Our claims solution is designed to help the insurance industry keep up with the changes, and we believe it will play a vital role in transforming how work injury claims are processed in Singapore.”

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