Axa UK is to expand its use of live video from household to commercial property claims following the renewal of its contract with software provider Verisk.

The ClaimXperience app is already being used by Axa’s household customers for escape of water claims. The claims handler can record the video or take stills and then evaluate the damage immediately and offer a cash settlement.

ClaimXperience is part of Verisk’s Xactware portfolio, which provides a single platform for the validation and settlement of building damage claims.

The five-year renewal also includes claims estimation tool Xactimate which will be offered to Axa’s suppliers enabling them to utilise data on materials and rates. They will also be able to use the ClaimXperience app to upload supporting images and documents.

Lee Nicholls, Axa’s supply chain manager commented: “With our building supply chain using the same tools as us, it will help remove frictional waste in our processes and improve collaboration through transparency.”

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