Allianz launches digital claims hub for brokers

Allianz has launched a digital platform and app for brokers and motor fleet customers to report and track all types of motor claims.

The Allianz Claims Hub is an online portal which provides brokers and fleet managers with end-to-end claims notification and tracking. The self-service claims tracking facility also allows users to check the status of commercial motor claims, including motor fleet and motor trade road risk claims, including access to relevant financial information such as reserves and payments, plus details of instructed third parties such as solicitors and vehicle repairers. If a vehicle repair is being carried out by an Allianz Approved Repairer, the tracking tool will also provide updated information about the status of that repair.

The Allianz Notify App allows motor fleet managers and drivers to report their own claims.

Margaret Scott, head of claims strategy and customer experience at the insurer, commented: “Businesses across the UK are currently facing unprecedented challenges. At this time it has never been more important for us to provide as much support as we can and make the claims process as easy as possible for our broker partners and customers.”

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