VIEW: On a split working approach to recovery

To help with the phased return to normal working in the coming months, many organisations are considering applying a split team approach to help reduce the likelihood of cross infection. This ensures that one team can continue working if the other is infected and needs to self-isolate.

Other organisations are looking to use an A, B, C team programme; the A Team remains working in the office, the B Team from a recovery centre and C team from home. It is worth noting that for those with shared/syndicated services, the recovery centre is used on a swing space basis and not an invocation in this instance. The industry-wide standard is that to invoke a customer needs to have no access to their premises/floor or infrastructure that is covered by the service.

Crucially, FortressAS manages infection risk itself by keeping numbers of shared customers low and by using exclusion zones to significantly reduce the chance of dual invocations. So our calculations and our business model (and consequently the relatively low cost of syndicated work area recovery) is based on specific rules, and the standard definition of an invocation is one of them.

We are currently looking to develop innovative services to help more flexibly in this and other crises going forward, having learned lessons from the pandemic. As we return to work, there is still a risk that workplaces may become unavailable in due to the need to disinfect. In this quite likely scenario, customers would be able to invoke a work area recovery service – if not for the whole team, for critical teams such as core business functions and of course crisis management.

The recovery centre provides a certainty of infrastructure and resources for this team. It also, crucially, provides a focus for remote working staff, a place to meet, and a focus for customers, business partners and importantly regulators.

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