AI claims fraud project receives government funding

A project to develop artificial intelligence technology for tackling fraudulent insurance claims is one of a number of new programmes set to receive funding under the government’s UK Industrial Strategy.

The AI software, being developed by Intelligent Voice, Strenuus and the University of East London will combine AI and voice recognition technology that is said to detect and interpret emotion and linguistics to assess the credibility of insurance claims.

Insurance fraud cost the UK £3bn in 2017, equating to £10,400 per fraudulent claim.
The project is one of 40 backed by £13m in government investment to support collaborative industry and research projects. Other examples include an online bot using AI to provide quick answers to legal questions online; and a tool that analyses drone-sourced images to assess flood-damage to buildings and infrastructure using a 3D image recognition system.

Business secretary Greg Clark said that AI and data analytics are transforming industries across the world and that the UK must be at the forefront of this transformation.

“We want to ensure businesses and consumers benefit from the application of AI – from providing quicker access to legal advice for customers, to tackling fraudulent insurance claims, these projects illustrate our modern Industrial Strategy in action. We’re investing record levels in research and development so that every part of the UK can benefit from [these] industries.”

The projects announced today back innovation in the accountancy, insurance and legal services and are part of the Next Generation Services Industrial Strategy Challenge Fund. This is a £20m fund, administered by UK Research and Innovation (UKRI), to support the development and adoption of AI and data technologies that will transform the UK’s services industries.

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