ECF2, the landmark upgrade to the London market’s electronic claims capability, is now live. The suite of software products, developed by Xchanging on behalf of the London Market Group, has now been delivered to insurers.

Joe Dainty, head of business practices at QBE and chairman of the ECF Management Group said: “We are delighted that ECF2 is now live and rolled out across the market. The new products combine to deliver a step change in the usability of a system that has already had a profound effect on our market’s ability to respond to claims quickly and efficiently. The introduction of ECF has led to claims being transacted more than twice as fast as on paper. We fully expect ECF2 to deliver yet further improvements to that key measure of the market’s customer service performance.”

ECF2 was designed in conjunction with the 25 market claims experts who make up the ECF User Group, with the aim of delivering more effective claims management; improving productivity and reducing processing times.

Max Pell, managing director of Xchanging Insurance Sector said: “Xchanging is proud to have played its part in bringing ECF2 to fruition. Claims handling is the market’s shop window. What we have developed in partnership with LMG will very significantly improve the market’s image in the minds of its key clients. That is the ultimate goal of any modernisation project.”

ECF2 has been implemented at insurance organisations operating in the London market – with more than a third of those firms already fully utilising the new tools. Whilst take up by early adopters has highlighted some initial usability issues that need to be addressed, AAC and Xchanging are confident that the work necessary to resolve them is taking place.

Simon Cooper, COO at Atrium and chairman of the Associations’ Administration Committee (AAC) said: “ECF2 has been an ambitious and complex technology project – one of the largest undertaken in the London market. We are pleased that it is now in use across the insurer community and that those firms are in a position to realise the benefits that this next generation of electronic claims support can bring.”

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