ACE has today published a claims reporting Guidance pack, a collection of sector-specific briefing documents aimed at helping brokers and clients to both manage and prepare for claims.

The documents cover five insurance sectors providing bespoke guidelines and FAQs for each and are based on client feedback. The sectors covered are cime, professional liability, financial institutions professional liability, employment practices liability, and D&O.

The guidelines are intended to provide clear direction as to the specific details, supporting material and general information that claimants should prepare to ensure a claim can be reviewed as quickly as possible. The accompanying FAQs section provides further clarification around the claims process and contract terminology.

“The ACE Claims Guidance Packis our way of providing additional support to help clients in the claims process alongside our personal advice and guidance,” said Catherine Horton, Claims Relationship Manager, ACE. “When a situation requiring a claim arises, clients and brokers alike can find themselves faced with a daunting wall of process and detail. We recognise that our clients are looking to us to help them get their claim reviewed as quickly and accurately as possible. We believe our claims package will provide the practical help and information to do this.”

You can request a copy of the Claims Guidance Pack by emailing aceuk@acegroup.com.

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