Frank ArmstrongFormer Assistant Commissioner
City of London Police
Frank Armstrong joined the Metropolitan Police 1982. The first nine years of his service was in uniform operations in London until he became staff officer in the rank of inspector to the deputy assistant commissioner of personnel at Scotland Yard. After two years at Scotland Yard he was selected under the Metropolitan police scholarship scheme to attend Cambridge University, graduating in 1994 with a masters in criminology. In May 1996 he was selected to join the Metropolitan Police Special Branch Protection Squad as detective superintendent, which included two years as Prime Minister Tony Blair’s personal protection officer. After being appointed commander in December 2000, Mr Armstrong was promoted to assistant commissioner in May 2007. He led on force performance and headed the operations portfolio, which is responsible for the operational running of the force, including territorial policing, specialist crime, counter terrorism, public order and economic crime. He led the City of London Police response to the terrorist threat post 9/11 and was in charge on the 7 July 2005, leading the force’s response to the London bombings. He also led the policing operation at the Occupy London camp outside St. Paul’s Cathedral in 2012 and was instrumental in the planning for the Diamond Jubilee celebrations and London Olympics. Mr Armstrong is a trustee of the charity Child Victims of Crime. In June 2007 he became a Liveryman of the Worshipful Company of Haberdashers. He is a non-regimental member of the Honourable Artillery Company and also a freeman of the Worshipful Company of Security Professionals. Mr Armstrong retired from the City of London Police in September 2012, after completing 30 years of outstanding service, as has been recognised in the 2013 New Year's Honours list with a Queen's Policing Medal for Distinguished Service.
Wendy BromenshenkelIT service continuity manager
Shell Information Technology
Wendy Bromenshenkel is responsible for global disaster recovery planning for all businesses in Shell and for assuring the continuity of IT service. She was previously Americas South Region manufacturing IT business services manager based in Deer Park, Texas, where she delivered end-to-end IT services for all of Shell’s Gulf Coast manufacturing locations, as well as those in Buenos Aires, Argentina. Wendy began her career at Shell Chemical in Geismar, Louisiana, as a control systems engineer. Seven years and a number of management assignments later, she applied her computer and networking skills and her manufacturing knowledge and moved to an IT position. Wendy earned her BS in Chemical Engineering from Christian Brothers University in Memphis, Tennessee. She is a senior life member of the Society of Women Engineers and served on the SWE board of directors for three years.
Matthew DyckhoffBusiness continuity manager, EMEA
Nomura International
Matthew Dyckhoff has 16 years’ industry experience. His specialties include business continuity management, crisis management, pandemic planning, disaster recovery, project management and he was recently chair of the Olympic Expert Group for the 2011 market-wide exercise.
Chris HolyoakManaging director, IT & administrative services
European Bank for Reconstruction & Development
Chris Holyoak has worked in financial services since 1978, holding senior finance and operations positions in some of the world’s leading investment and commercial banks, including Citibank, Banque Paribas Capital Market,s where he was CFO and CAO and CSFB, where he was an executive director. Chris joined EBRD at the time of its formation in 1991, initially as controller and subsequently assuming responsibility for IT, operations, administration and procurement. He also provided oversight at that time of the delivery of a major building refurbishment project, before being appointed as corporate director in charge of budget and capital adequacy initiatives. During his time at EBRD, Chris has been directly involved in all aspects of the bank’s business continuity and disaster recovery arrangements, including the coordination of all related policy formulation and as the leader of the bank’s crisis management team.
Ian HoughtonHead of continuity management
Royal & SunAlliance Insurance UK (RSA)
Ian Houghton has worked in continuity management at RSA for fourteen years, during which time he has designed and implemented a project to standardise continuity management and communications across all the insurers’ sites in the UK region. Ian’s focus in on the people aspects of continuity management – adamant in the belief that without people, there is no business. Ian and his team have moved RSA from a third party recovery approach to internal recovery, utilitising RSA’s flexible technology and telephony to create a flexible recovery solution and saving RSA millions of pounds in the process.
Jason JarrettGlobal business resilience manager
Rio Tinto
Jason Jarrett is responsible for the ongoing development and implementation of business resilience, emergency response, business continuity and IT-disaster recovery. Together with his colleagues, Mr Jarrett works to ensure Rio Tinto is prepared to deal with a vast range of different scenarios that may affect its operations. Before joining Rio Tinto, Jason was a disaster management consultant for 15 years, working for a wide range of public and private organisations. As a mature student with experience of working in disasters in the US, he gained a first class honours degree in disaster engineering and management.
James McAlisterBusiness continuity manager
Merseyside Police
James McAlister has over 28 years’ experience in the emergency management environment. He has advised and contributed to many operations and exercises throughout the UK and abroad including political party conferences, major sporting events, VIP visits, counter-terrorism operations, demonstrations and emergencies. James is a member of the European Civil Protection Team and was the UK coordinator for the 2008 China Earthquake. He is a training consultant for the Danish Emergency Management Agency and the German Federal Ministry of the Interior (THW). James is a member of the Business Continuity Institute Global Membership Council, Chairs the BCI & Police North West Region Business Continuity Forums and is subject matter expert to the Association of Chief Police Officers. He is a BSI lead auditor and a committee member for the Societal Security Resilience Group.
Dr Goh Moh HengPresident
BCM Institute
Dr Goh Moh Heng has over 20 years’ business continuity management, disaster recovery planning and crisis management experience. He has held senior positions with the Government of Singapore Investment Corporation where he was responsible for all aspects of its global business continuity management and crisis management. At Standard Chartered Bank, he was the global head of business continuity management implementation, overseeing 52 countries. Prior to working at SCB, Moh Heng managed the business continuity management practice at PricewaterhouseCoopers. He was instrumental in the implementation of the Singapore Standard SS507:2004 for business continuity management and disaster recovery service providers and the SS540:2008 for business continuity management. Moh Heng is also the senior advisor to China’s national business continuity management committee.
Lee WebbDirector, head of recovery solutions and provisioning
Barclays Bank
Lee Webb has over 15 years’ experience in the business continuity management industry.
He is responsible for the definition, development, implementation and on-going maintenance of recovery solutions across Barclays’ operations globally. He also acts as subject matter expert for business continuity management for supplier risk in Barclays. Before joining the bank in 2005, Lee worked for a number of organisations in both the public and private sectors. These ranged from small independent operations to large multi-national corporations. Lee spent six years in Hong Kong, as a director at Credit Suisse, during which time he was responsible for the roll-out of the Asia-Pacific segment of a global business continuity and disaster recovery remediation programme. Prior to moving into business continuity, Lee worked as a systems auditor and IT security consultant.